Well known high technology company was having significant contractual, billing, and service issues with incumbent vendor and used Telytics services to conduct contract negotiation and RFP process. Issues needing to be addressed included:
|A variety of contract related issues involving escalating commitment levels, lack of fixed rate pricing, lack of local account team support, non-contributory services, and potential shortfall penalties.|
|Client had significant high bandwidth local services needs, coupled with desire to replace existing ATM network with different technology.|
|Commitment levels were reduced by 65%.|
|New optimized network design developed and included as part of RFP
|Overall network infrastructure and operating costs were reduced by 60%, saving a projected $2 Million annually, which enabled Client to fund major IT projects for next three years with no increase in previous budget.|
|All potential shortfall penalties were eliminated, even though incumbent vendor did not win business.|
|Over $500,000 in billing error claims were validated and paid by outgoing vendor.|
All requested contract terms and conditions and custom SLA language was implemented in new contract.
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